From their update:
We've gotten the containers with the Dogz, Companion Dogs, and bonus Survivors landed in the USA and in the UK. USA will begin shipping full shipment 1s from Friday. The EU orders will begin shipping next week due to port issues caused by the new container facility in London - there is a haulage backlog preventing access to our containers. Since this is a matter of days rather than weeks, we are holding all further shipments to have full shipments to send out instead of doing partials from this point so as to avoid further delays.
In addition, please accept our apologies for the lack of replies on the customer service email address on Monday and Tuesday - our dedicated CS Terrance was out due to a personal bereavement and will be clearing his backlog from the weekend and those two working days today.
I hope this means we’ll be seeing a shipping notice soon. It’s been a long slow summer.